🇺🇸🔗🌎 Miami, FL · Operations Consulting

Your business grows. Your processes don't. We fix that.

We audit and optimize operational processes for businesses in Miami — in any industry — helping them reduce costs, eliminate errors and scale with confidence.

40% Time reduction
30d First results
3x Avg. ROI
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LogisticsProcess AuditAny IndustryMiami, FLAccountingCustomer ServiceKPIs
LogisticsProcess AuditAny IndustryMiami, FLAccountingCustomer ServiceKPIs
⚠️
Before Proxia
Process audit
Operational design
Workflow mapping
Invoicing & AR
Proxia
After Proxia
Any sector
Local compliance
Operational SOPs
Customer service
Our Edge

The bridge your operation needs to work smarter.

We've managed operations from the inside. That means we catch the disconnects — in documentation, compliance, communication and process — that silently cost you money every single day.

Miami, FL Any industry Logistics · Retail · Services Manufacturing · E-commerce 15+ years experience
Services

Where we fix your operation

Three critical areas where businesses lose the most time and money — regardless of their industry.

Contact Us
01

Operations & Processes

Workflow design · efficiency · documentation

We map and redesign your operational workflows to eliminate bottlenecks, reduce errors and gain full visibility across every area of your business — regardless of your industry.

Process mappingWorkflow designSOPsKPIsEfficiency
02

Admin & Finance Processes

Billing · reporting · controls · compliance

We streamline your administrative and financial processes so you have real control of your business — faster closings, fewer errors and reports that actually drive decisions. Applicable to any business model or industry.

Billing flowsAR/APReportingControlsCompliance
03

Customer Service

Protocols · escalation · NPS · satisfaction

We design customer service protocols that improve the client experience, reduce response times and turn complaints into loyalty — applicable to any industry, whether B2B or B2C.

Customer journeyEscalation protocolsNPS/CSATTeam trainingB2B · B2C
How we work

A clear path from day one

01

Primera llamada

30-min call · sin costo

30-minute call to understand your operation and identify the highest-impact areas.

Week 1
02

Process Audit

Both sides of the border

We map in detail, document gaps and quantify the real cost of disorder in both your US and Latam operations.

Week 2
03

Optimization Plan

Quick wins + roadmap

We deliver a prioritized action plan with immediate quick wins and structural improvements for the medium term.

Week 3
04

Monthly Retainer

Ongoing · recurrente

We implement alongside your team, track results with clear KPIs and adjust as your operation evolves.

Month 1+
Plans

Clear investment, measurable results

Three levels of engagement depending on the size of your challenge. No hidden fees, no surprises.

Diagnosis
$350
one-time · delivered in 5 days
  • Audit of 1 operational area
  • Findings & gaps report
  • 60-min presentation session
  • 5 priority recommendations
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Transformation
$1,800
/ month · 3-month minimum
  • All 3 operational areas
  • Weekly accompaniment
  • Team training
  • Process manuals (EN + ES)
  • Unlimited direct access
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Clients

What they say after fixing their ops

★★★★★
"

In 6 weeks we cut documentation errors by 80%. The team now works with clear processes and dispatch time dropped in half. A total game changer for our operation.

MR
Marcos Restrepo
GM · Freight Forwarder
🇺🇸 Miami, FL
★★★★★
"

I never thought accounting processes could be this simple. Now I close the month in 2 days instead of 2 weeks. Worth every dollar — and they speak Spanish, which matters.

CL
Carolina López
Director · Import Business
🇺🇸 Miami, FL
★★★★★
"

The initial diagnosis was eye-opening. We had problems we didn't even know we had. In 3 months we completely transformed our fulfillment operation between Doral and Medellín.

JP
Jorge Patiño
CEO · E-commerce
🇺🇸 Doral, FL
About Proxia

Built with purpose. Driven by results.

🎯
01

Our Purpose

We exist to bring order, clarity and efficiency to businesses in Miami — regardless of their size or industry. We believe that operational excellence is not a luxury for large corporations — it is the foundation that allows any business to grow sustainably and confidently.

⚙️
02

What We Do

We audit, redesign and optimize the operational processes of small and mid-sized businesses — in logistics, accounting and customer service. We don't just deliver reports. We work alongside your team to implement real changes that reduce costs, eliminate errors and free up time to focus on what matters most: growing your business.

💡
03

What We Believe

We believe that behind every inefficient process there is a team that deserves better tools and clearer direction. We believe that technology, especially AI, should simplify operations — not complicate them. And we believe that every business deserves access to the same level of operational excellence, regardless of its size.

🚀
04

Where We Are Going

We are building the leading operational consulting firm for Latin-owned businesses in the United States — a tech-driven consultancy that helps companies scale their operations intelligently and sustainably.

Contact

Let's talk about your operation

Fill out the form and I'll get back to you within 24 hours.

📍
Location
Miami, Florida · USA

I respond within 24 hours · No spam